We believe by giving our clients the freedom and time to focus on what matters, we can help them become the best. We have created a hive of talented Fyxers who ‘fyx’ almost any problem for busy executives.
It is your job to embed our hive network across organisations. You’ll have the opportunity to work with some of the fastest growing technology companies such as Secret Escapes, Unmind and CharlieHR. You’ll work closely with the C-Suite and management team learning how they operate on a day to day basis.
FYXER is owned and operated by CEO Richard Hollingsworth and CRO Archie Hollingsworth. You’ll work closely with the owners and other senior leaders in this established but fast paced environment such as our Head of Client Success Gemma Osula and COO Louise Ware.
Summary of Role
FYXER Account Managers (AMs) work fully remotely, are the direct point of contact with clients and know their clients’ businesses deeply. Account Managers lead a team and know how to get the best out of people to deliver exceptional service. You will collaborate with other AMs to identify best practice and share continuous improvement.
Reports to Account Director
Is the day to day point of contact with a portfolio of clients
Project manage task execution and deliver some high value tasks
Ensure excellent client health
Onboard new clients
Identify and close additional account development opportunities
Identify areas where clients could get more from the FYXER service
Run Discovery for new clients and produce Discovery reports
Manage the allocation of work streams effectively to the team
Identify effective resource allocation against budget
Accountable for effective team performance
Any other tasks and responsibilities as deemed necessary by Head of Client Success
5+ years direct client facing experience
Confident stakeholder management
Know how to get the best out of people
Commercially aware and target driven
Analytical skills, ability to make data-led decisions
Project management and budgeting skills
Able to mobilise a team against changing priorities
Organised and effective time manager
Efficiencies, continual improvement approach
Positive attitude towards remote work
Comfortable working in a fast paced ever-evolving environment
During the first six months you will:
Work with the other AMs and AD to refine how the role is executed
Help define appropriate portfolio size for AM role and Senior AM role
Help define progression path to senior AM
Help define effective team performance framework
Help identify suitable bonus structure based upon portfolio efficiency and growth
What FYXER offer
Salary of £38,500- £45,000 (based on portfolio size plus a bonus from revenue generation
25 days’ Annual Leave
Employee Assistance Programme for employees and their family offering counselling and life coaching
SmartHealth - doctor-on-demand service for employees and their family
Access to Recognition Awards vouchers
This role is also available on a contractor agreement (self-employed). Contractors are not eligible for employee benefits.