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SoSafe GmbH

Customer Advocacy / Marketing Manager

Worldwide

saas

4 months

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Customer Advocacy / Marketing Manager

Location: Type: Full-time

Customer Advocacy / Marketing Manager (m/f/d)


permanent employment, full time · mobile working


INTRODUCTION


Customer centricity is one of your core values? You love connecting people and turn fans into active promoters (based on an awesome product, customers already love; with an NPS of 68)? You like organizing and managing events? Keep on reading!

At SoSafe, you have the chance to actively shape the exciting journey from a start-up to the leading cyber security provider in Europe - and help to make the internet a little safer. In the last 3 years, we have grown to over 200 people, gained two international investors and currently serve over 1000 customers from all industries and of all sizes with our SaaS solution.


YOUR MISSION



  • As part of the CS team you work in coordination with Marketing and Sales to build a holistic advocacy strategy for our customers

  • Your focus is building rapport with customers to increase renewals, referrals, & cross/upsell opportunities

  • The creation of a single-point-of-truth that includes all customer advocacy information such as references, case studies, speakers, etc.

  • In collaboration with our customers and the Marketing team you are responsible for the creation of success stories and blog posts, organization of webinars, scheduling of interviews and other kinds of events


YOUR PROFILE



  • Passion for marketing and interest in IT and SaaS Software

  • Experience in working with customers to create meaningful success stories and reference case studies (e.g. having worked in Customer Success or Product Marketing)

  • You have an outgoing commu­nicative personality and can work cross functionally, but also independent

  • Good project management and copy writing skills

  • Highly motivated and prepared to work in a dynamic startup environment characterized by growth and constant change

  • Hands-on mentality

  • Excellence in both written and spoken German and English

  • Knowledge of Salesforce and Hubspot are beneficial


WHY US?



  • Independent work in a team and steep development opportunities in a fast-growing company in the field of cyber security / IT security

  • A competitive fixed salary and the opportunity to participate in the company's development through virtual shares (VSOP)

  • 33 days of vacation and a flexible home office arrangement

  • "Workation" offer to work temporarily from abroad during the dark winter months (by 2022)

  • Mobility Package (subsidized bicycle or public transport subsidy)

  • Company pension program

  • Lots of (virtual and physical) networking and community formats, such as weekly "team bootcamp" as a shared sport, mystery lunches and tech talks

  • A cool team (already >200 employees) with diverse backgrounds and an inside look at a fast-growing, VC-backed startup

  • A stylish, well-connected office in the heart of Cologne-Ehrenfeld (47 seconds to Kebapland!)

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