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Hiretual

Customer Success Manager

USA

recruiting

salesforce

cloud

user experience

customer service

1 week

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Customer Success Manager

Location: USA Type: Full-time

About Hiretual

Hiretual is an AI-Powered Global Talent Platform and data engine driven by the belief that businesses success are their people and that all starts at the beginning of the funnel in the recruiting team. By leveraging AI sourcing, talent engagement and talent data cloud, businesses can source across 750M+ profiles, engage with personalized campaigns, rediscover lost profiles in their ATS and discover under-represented candidates.


Our Team

Our success is powered by highly motivated employees who bring their all to work every day. We have a high productivity and high engagement culture that's not for anyone seeking a comfort zone. If you're ready to rock n roll, we're the place for you.


Successes to share

  • 2021 BIG Innovation Award for Hiretual Talent Data Cloud's AI-Powered ATS Integration

  • 2019 Two Silver Stevie Medals for AI/ML Solution and HCM Solution

  • 2018 Product of the Year for Recruiting and Human Resources in Business Intelligence Group's BIG Awards for Business



Description

This is a remote position that can be anywhere in the United States.


Immensely partnering up with our Account Executive, Account Management, and Product team, our CSMs primarily focus on delivering high caliber experiences. This includes onboarding Hiretual product that owns the pre-sales pilot stage throughout the entire post-sales customer lifecycle to client satisfaction of troubleshooting product questions.


Responsibilities

  • Provide excellent support to customers in MM and ENT sectors in order to secure account adoption and success metrics, and continue to increase our retention rate. Starting at the pre-sales pilot stage, this support will continue for the entire post-sales customer lifecycle.

  • Responsible for three primary functions, including Proactive and consistent user engagement, customer troubleshooting, and helping assigned accounts achieve defined success metrics and milestones throughout the customer lifecycle.

  • Required to effectively blend customer-centric, relationship-driven support with a proactive, data-driven approach in order to secure account health and customer success


Requirements

  • Bachelor's degree

  • At least 2 years of experience in customer support or customer success role in Saas industry

  • Additional background in recruiting and talent acquisition space is a huge plus!

  • Skills: customer success, onboarding, user experience, virtual user training, familiarity with Salesforce, customer ticket management, working with large Enterprises, knowledge of pre-sales processes, cross functional collaboration


Benefits

    As a pioneer in the talent acquisition industry, we truly understand what it takes to make employees happy. Join us and embark on this journey together!

    • Unlimited growth & promotion space

    • Competitive salary

    • Comprehensive medical, dental, and life insurance with 100% coverage

    • 401k plan with a 3% contribution

    • Free daily lunch & dinner for onsite employees

    • WFH work-station budget

    • Generous PTO policy

    • Commuter benefits

    • Mac or PC - up to you!

    • Collaborative, and energetic team environment

    • Fun company events, outings, & parties


Want to see how well you match up with this job? Try out our free job search chrome extension, JobSeer at


Hiretual values diversity and is committed to creating an inclusive work environment. We proactively work to design/improve hiring processes that promote equity and inclusion while mitigating bias, even in our very own sourcing tool! We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know.

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