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strongDM

Customer Support Engineer

Remote
3 weeks

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Customer Support Engineer

Location: Remote Type: Full Time

You are a consultative troubleshooter who can successfully empathize with their customer and assist them in maintaining and expanding their strongDM environment. The Customer Support Engineer will be responsible for supporting customers in setting up, maintaining and improving their strongDM deployment.

What You'll Do:

  • Track and address customer issues through entire support lifecycle, from logging to reproduction to resolution
  • Communicate regularly with customers via written updates and live screen share sessions
  • Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes
  • Learn and deploy new technologies as part of prototyping and reproducing reported issues
  • Author and update customer documentation, internal onboarding documents, and customer-centric blog posts

Requirements:

  • Familiarity with databases (modern and legacy) , servers (Linux & Windows), networking, Docker, Kubernetes
  • Deep experience with one or more of the following cloud providers: Azure, GCP, AWS
  • 5+ years in Security or Infrastructure
  • Professional experience interacting with clients and customers
  • Confident voice in technical writing and communication

Compensation:

  • Industry-standard base
  • Medical, dental, and vision insurance
  • 401k, HSA, FSA, short / long-term disability
  • 3 months parental leave
  • 3 weeks PTO + standard holidays
  • Equity in a fast-growing startup
  • No travel required

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