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TaskRabbit Hire

Customer Support Representative

Global

customer service

customer satisfaction

writing

marketplace

2 months

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Customer Support Representative

Location: Global Type: Full-time

Are you passionate about helping people, providing exceptional support to customers, and engaging in meaningful work? If so, come join our fast-growing and mission-driven Customer Support team. On this team, you will work in an omnichannel environment to deliver fast, high-quality support & product education to our customers in North America.

Responsibilities:

  • Learn & be able to assist customers in the TaskRabbit experience across our dual-side marketplace.
  • Handle booking support requests driving retention and ease of use.
  • Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
  • Build connections and trust with your customers, calmly, and professionally handle their concerns and quickly get them a resolution.
  • Be organized, accountable and responsible – using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.

Requirements:

  • We’re looking for candidates with great people skills!
  • Previous work experience in a contact center environment is preferred; related customer service experience will be considered. 
  • Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, and helpfulness.
  • Tech-savvy and adaptable in navigating online tools and systems.
  • We’re growing!  Adaptability and love for change and improvement in a fast-paced environment.
  • Excellent writing skills: You must have a strong command of grammar, spelling and syntax.
  • Strong critical thinker and adept at problem-solving.

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