Nathan James is looking for a Director of Warehousing and Fulfillment to join our team in providing the best product availability and delivery service for our customers.
We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.
ABOUT THE ROLE:
You’ll be responsible for overseeing and managing all aspects of warehousing and order fulfillment for Nathan James for our current facilities as well as future facilities. You’ll help the operations team by managing relationships with all existing logistics 3rd parties, assisting with high level planning, continual improvement implementation, and creative cost reduction ideation/execution. As a key driver within Operations at Nathan James, you will also have ample opportunity to carve out your own passion projects related to operational improvements and cost reductions. This includes, but is not limited to, projects such as the setup of additional fulfillment centers and managing all aspects of operation for these warehouse/fulfillment centers.
A deep understanding of operations management, particularly focused on inbound and outbound modeling, is a prerequisite for succeeding in this role. Having planned, coordinated and set up a warehouse/fulfillment center is must have experience as well. You will be leading the warehousing/fulfillment infrastructure projects to help us scale from 40,000 monthly outbound cases to over 200,000 monthly outbound cases over the next 5 years. Managing both an internal team and external partners also requires the ability to provide support from multiple perspectives regarding any aspect related to operational processes. Since this division and these processes are susceptible to continual change, the ideal candidate has the unique ability to quickly learn and teach these procedures.
During training, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 months), you’ll have a complete understanding and ownership of day-to-day operations. As well, you will be ready to quarterback the search and setup for our first internal East coast warehouse with the goal of starting to fulfill orders out of that location in Q3 2021.
We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals.
We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.
You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to work with good people. You can expect to be counted on. You can expect to do your best work and build a career here.
We’re looking for someone with the ability to work in an agile environment by being proactive, flexible, efficient and task-focused. This means being a great problem-solver and having the technical strengths to find solutions while correcting unforeseen issues extremely quickly. You should be able to constantly juggle daily decisions that directly impact the divisional KPIs, planning of logistics activity and growing volumes for 6-12 months out, as well as reinforcing/implementing procedures to standardize divisional activity. You have a strong team mentality and ability to not only do what is asked, but to do what you believe is needed.
You can attribute most of what you love about the projects and tasks you work on to having an element of problem solving. You have a pragmatic mind that enables you to be decisive, but you understand the theoretical practices of optimizing supply chains and how important it is to continue to implement where feasible. Logistics has always been an area of interest to you because you enjoy the challenges involved when continually fine-tuning processes and you welcome new challenges that seem to occur in a field with so many moving parts. It excites you to be a leader in the operational backbone of a company continuing to reach new heights every year.
A minimum of three years experience in designing operational systems, managing a warehouse/fulfillment center, handling order fulfillment, and managing others in the logistics field is required. Advanced ability in excel, database management, project management, time management and the ability to manage people is essential to succeed in this role. The ideal candidate would also have a degree in a quantitative discipline with extensive education and/or experience within the logistics field of a primarily e-commerce company.
For this role, please note that our current 3PL operates between 7am-4pm PST. While it will not be required for you to work during these hours, there will be days where orders will need to be monitored and troubleshot throughout operating hours to ensure on-time delivery. Travel is not extensive for this position, however, setting up a fulfillment center will require consistent on-site attention and managing these sites will require routine (quarterly, if not, monthly) visits.
This is a remote role, since we are a remote company! You’re free to work where you work best, anywhere in the world: home office, coworking space, coffee shops or in Montreal. While we currently have an office in Montreal, you should be comfortable working remotely—most of the company does! That hinges on effective writing, self-discipline, and comfort with open communication.
BENEFITS & PERKS:
Our benefits are all aimed at supporting a life well lived both at work and away from work.
We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back. We offer competitive salaries, for a similar role in the country you will be working from.
HOW TO APPLY:
Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated.
You’ll hear from us about advancement to a video screen and then on to a work sample, where you’ll get a chance to see the types of challenges you would be solving in this role. Our interviews are all remote by Whereby video chat (no software needed), with your future colleagues, on your schedule.
We aim to make an offer by early December with a start date in mid-December.
We appreciate your consideration into having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.
Check us out on LinkedIn here!