Headquarters: Boise, ID
About Order Desk
- Customer support is essential to making a good product. The problems and questions our customers bring to us are what creates the foundation of every project we work on, so at Order Desk, we all do support. When we all help with support, everyone in our company is in tune with our customers and knowledgeable about our product and the way it’s being used.
- A healthy culture brings purpose to our work. We are invested in each other, we lift each other up, and we respect that we are each humans with lives, interests and struggles outside of our jobs. We are serious about everyone on our team feeling safe, comfortable, and valued at work.
- Being self-funded keeps us invested. We care about what we do, so we’re in it for the long haul and are committed to growing responsibly and working creatively within the constraints of our own progress. Our goal is to make a useful, accessible product based on the needs of our customers, not the demands of investors.
- Remote work is the future. Being a remote company offers us valuable and diverse insight from a team of people all around the world. We believe in honoring the freedom to live our lives and care for our families and ourselves while practicing the self-discipline it takes to responsibly and successfully get our work done from wherever we choose to work.
We are a hard-working team of 10 and have been intentional about cultivating a healthy culture. We haven't needed a people operations position yet because of our size, but we are expecting to grow considerably in the coming months. We are creating this position at this stage in our growth for a few reasons, most specifically to support and maintain our culture as we grow, to take on certain office and business related responsibilities that are better suited to a dedicated role, and to become more organized to support our growth.
This role will be about 25% office manager tasks with the remaining 75% of time meant for people ops initiatives. Office manager tasks related to the daily running of the business include financial, accounting, planning and organizational work, such as payroll, affiliate payments, reimbursements, preparing for meetings (meetings at Order Desk typically involve playing games and being social), planning activities and retreats, managing team perks, benefits and equipment and making sure people are taking enough time off.
You are capable and comfortable with being the only people ops person in a small company with the understanding that all related responsibilities will be yours as you build the foundation for a future people operations team when the company is ready for one.
You are not afraid to tackle difficult problems and come up with unique solutions, you are excited to make an impact by finding areas that need improvement, and you are able to propose your ideas, set up new processes and lead development and cultural initiatives from conception to completion.
You speak and write English fluently.
US team members are provided full medical/dental/vision benefits. Team members outside of the US receive these benefits as part of their compensation package.
We get together in person once or twice a year for a company retreat—which we look forward to doing again when the pandemic is behind us.