We are looking for an ambitious individual who is genuinely excited to help customers and is proactively trying to improve the customer experience overall. They will act as a first line of defense for any inbound inquiries and help product & customer success teams with managing, resolving and escalating customer issues. They will be responsible for triaging customer issues and developing an efficient and scalable support process. They are confident at troubleshooting and determined to investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
We are a team of ridiculously dedicated professionals who are making a breakthrough in B2B marketing by introducing an autonomous demand generation platform powered by AI-based campaign optimization and experimentation patented technologies.
We move fast but scientifically, we are agile but disciplined. We value and reward dedication, hard-work and can-do attitude. We embrace equality, diversity and authenticity.
DESIRED SKILLS AND EXPERIENCES
2+years in clients facing roles: customer support, CSM, AE, Sales, Tech Support
2+ years experience working with Marketing Automation tools (Eloqua, Pardot, Hubspot, Marketo)
2+ years experience working in JIRA
Experience setting up and managing Customer Support workflows and tools
Experience supporting, testing or using at the expert level very complex data-driven software products
Outstanding verbal and written communication skills
Problem solver with strong logical thinking
Exceptional attention to details and organizational skills
Nice to have: Experience working with Advertising channels (Facebook, Linkedin), Salesforce, Basic MySQL knowledge, PostMan
Natural charisma, authenticity, warm and friendly personality
Extreme ownership and accountability with unstoppable desire to help.
Drive for service is in your DNA
Own Customer/Inbound Support & Respond to all inbound inquiries
Provide technical onboarding of new customers and help them with integration of their tech stack (ad accounts, salesforce, marketing automation platforms)
Design and maintain a scalable customer support system for Metadata
Maintain and add to metadata’s public knowledge base & FAQ
Collaborate with Product team on product improvements base on customer feedback
WHAT WE OFFER
Career opportunity in a fast growing company
Extremely friendly and supportive team