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Canny

Support Engineer

Global

tech support

aws

javascript

mongodb

full stack

react

nodejs

redux

2 months

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Support Engineer

Location: Global Type: Full-time

Headquarters: Remote
URL: https://canny.io

Role
We're hiring a support engineer at Canny to help our current and prospective customers with their technical needs. You'll be working alongside Canny's support and engineering teams to make using Canny a world-class experience 🚀

Responsibilities
  • Be the primary contact at Canny for technical support
  • Debug and resolve issues that our customers bring to our attention, communicating status along the way
  • Help prospective customers migrate their data from our competitors to Canny
  • Collaborate with our product team on product features and developer velocity
  • Build features and tools focused on automating all of the above

Qualifications
  • You have multiple years of professional experience as a software engineer or support engineer
  • You enjoy a fast-paced work environment, involving daily communication with many people
  • Empathy is second nature for you; you enjoy helping people solve their problems
  • Fluent in English, speaking other languages is a bonus

Technologies
  • Tools: Intercom (live chat), Missive (team communication), Sentry (error reporting), AWS CloudWatch (logging)
  • Front-end: React, Redux, Webpack, Sass, ES6
  • Back-end: Node, Mongo (mongoose), Isomorphic React 😎
  • Hosting: AWS (EC2, CloudFront, S3, ELB)

Compensation
  • Competitive salary and equity
  • Unlimited sick and vacation days (paid)
  • International team offsites ✈️  (paid)

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